FAQ
The plain answers, before you ever get on a call.
Grouped by the chair you sit in, because a principal broker and a first-time buyer are never asking the same thing. Pick yours, or read straight through.
General
What Ratifyly is, and what it is not.
Start here if you have never seen it. The category and who built it, what happens to your paperwork once you send it, which states are covered, and what it costs to get in.
What exactly is Ratifyly?
Ratifyly is real estate software where deals build themselves, Ezra does the work an assistant does, and you approve what counts. Built inside a working brokerage. Live in Virginia. Ready for 21 states and DC.
Can I build my own features on Ratifyly?
Yes. The Ratifyly API gives you, your team, your brokerage or a developer you choose the same tools Ezra uses: your deals, dates and documents in your own reports, deals created from the systems you run, and webhooks when a deal moves. Every request follows the same rules as Ezra, so you see only what your seat can see and anything that counts waits for your approval.
How is this different from a closing portal like Qualia?
A closing portal shows the final stretch of the deal, roughly the last two weeks at the title office. Ratifyly shows the whole transaction, from the accepted offer forward: the contract deadlines, the loan milestones, and the closing, all on one timeline. Closing software starts where Ratifyly is already well underway. They solve different parts of the deal, and Ratifyly is the only place a client can watch all three lanes at once.
What is an “AI transaction coordinator”? Is that a real thing?
It’s the mechanical work of transaction coordination done by software. A TC opens the file, logs the dates, chases the deadlines, and keeps everyone updated. With Ratifyly you email in the contract the same way you’d send it to a TC, and Ezra does that same work: he reads the contract, builds the deal, tracks every date, chases what has not come back, and keeps each party updated. You approve what counts. So one coordinator can carry more files, and an agent without a TC still gets full coverage. It’s a new category, so it’s normal not to have heard the term. The plain version: forward the paperwork, get back a fully tracked, fully audited deal.
Does the AI train on my contracts? Is my data secure?
No. Contracts are read by Anthropic’s Claude models through their commercial API, which under Anthropic’s terms does not use API data to train models. Your paperwork is processed, not harvested. Data is encrypted in transit and at rest, every account is walled off at the data layer, and Ratifyly deliberately takes in the least data the product needs (no SSNs, credit reports, or bank-account numbers). Full detail is on the Security page, and a written Security Overview is available at hello@ratifyly.com.
Which states does Ratifyly support?
Ratifyly is built to read each state’s actual contracts, disclosures, and deadline rules rather than a generic template. It is live in Virginia and ready for 21 states and DC. The Coverage page lists exactly what’s covered today, with a page for each state.
What does Ratifyly cost?
Signup is open: create your account at ratifyly.com. It’s free, for one agent, with up to 5 transactions open at a time. On Free, Ezra’s coordination is 5 credits a deal, in packs from $25. Solo is $50 a month for one agent, with unlimited open transactions and Ezra’s coordination included. Team is $50 per agent seat a month, with the leader’s seat and Ezra’s coordination included, and a team leader can start a team right at signup. Founding members use Ratifyly free while they give us feedback, and keep a reduced founding rate when billing turns on. Cancel anytime. Running a brokerage? We set it up with you personally: request a walkthrough on the Getting started page. Every plan is on the Pricing page.
Who is behind Ratifyly?
Ratifyly was built in-house by a licensed real-estate brokerage, for its own agents before opening to others. That means it’s held to the same compliance and fiduciary standards as the transactions it tracks. It was designed by people who close deals for a living.
For agents
What changes on Monday, and what does not.
The short version is that your inbox is still the workflow. These cover the switch itself, the tools you keep, what happens when your brokerage is not on it yet, and what your clients get to watch.
How is this different from a human TC or a tool like ListedKit?
Like an AI TC, you forward the contract and the deal builds itself, with deadlines read from the paperwork and reminders by email and by text. What’s different is the scope: Ezra tracks all three lanes (contract, loan, and closing), can pull your lender’s status onto the same timeline, and gives every client a live portal of their own, beyond the agent’s task list. A new listing of yours on the MLS opens its own deal too, with the property facts pulled in. Your CMA comes from MLS sales and county records, far more than a general-purpose AI chat can see: drag comps in or out, or ask Ezra to build it, and your seller gets a branded report with a pricing strategy. And the buyers and sellers on your contracts file themselves into People, your own client book. If you already work with a human TC, Ratifyly gives them more capacity: more files per coordinator, not fewer coordinators.
Do I have to learn new software or change how I work?
No. Forward the contract, text a photo of it, or drop the PDF on Home. Ezra reads it, splits the packet and fills in the deal. Then talk to him however you like. In the app. By text, from Messages on your phone. By email, to your own deal address.
What does getting started actually look like?
Create your account at ratifyly.com, or accept your invite. Once you’re in, you’re up and running in minutes. Every step can wait, so start wherever you like: pair your phone with one text to Ezra, find yourself on the MLS, name your deal address if it’s yours to name, bring your people and tell him about you. Then send your first contract. Forward it from any device, and about a minute later, your deal is ready.
Do I have to switch my CRM, e-signature, or forms?
No. Keep your forms and your e-signature tool: whatever produced the PDF, Ezra reads it. For your clients, Ratifyly has People, your own client book, filled in from your contracts on its own, with a follow-up rhythm you set. If you keep another system as well, the Ratifyly API and webhooks can feed it.
Does Ezra learn how I work?
Yes. He remembers your preferences, your standing instructions and the way you write. Connect your Facebook Page and Instagram and he writes captions in your own voice; connect Gmail and say yes, and he learns from the mail you send too, so what he drafts in your name sounds like you. What he remembers is yours alone: open “What I remember about you” to read every word and delete any of it. Deal facts never live in his memory; they live on the deal, where you can see them.
Can Ratifyly keep my books?
Yes. Books keeps them all year, with your personal money and each business you run on separate books. It reads every statement, proves it against its own balances and sorts every line, and asks only what it cannot decide alone. A closing counts as income when its deposit clears, and at year end you download a tax-ready package for your accountant. Your books are yours: your brokerage never sees inside them.
What if my brokerage doesn’t use Ratifyly? Can I still use it?
Yes. When there’s no brokerage connected, Ratifyly works for you alone: it builds the deal, tracks every deadline, sends the reminders, and gives your clients the portal. If your brokerage later comes on for compliance, the same deals feed that side too.
What do my clients see, and does it make me look good?
You invite your buyer or seller and they get their own portal: every front of the transaction at once, the contract and inspection, the loan, the title work, and closing day, each with its own count of what’s done and, where there is one, the name of the company holding it. It updates the moment the paperwork changes. They stop texting you “any updates?” because they can watch it move, and you can see when they’ve looked. It’s something no other agent in the deal can show. And your listings market themselves from the MLS. Ezra drafts the post in your voice the day your listing goes live, goes under contract and closes, and it goes to your Facebook Page and Instagram with one tap, or a YES to Ezra.
For teams
Your bench, your book, and the license above it.
A business inside a business, which is the whole reason these questions are their own group. What rolls up to you, what stays with the brokerage, and what your agents have to do differently, which is nothing.
Can Ratifyly help me recruit agents to my team and keep them?
Yes. Every day your Recruiting tab hands you a few agents worth a call, each with one plain reason from your own deals or the MLS. Open any agent on your MLS to see their year and which of your agents have already closed deals with them. Ezra drafts the note from their real numbers, and you send it from your phone, in your voice. When they are ready to talk, show them what they would make on your team, side by side with where they are now. For the people already on your team, your team page shows the moments worth a personal note, like a first closing with you or ninety quiet days, each with a note drafted for you. The market data is shown only to members of your MLS.
Do my agents have to work any differently?
No. They forward contracts and run their deals exactly the way they would solo: email-first, no login required. Their work simply also rolls up to you, so you get the visibility without adding a step to their day.
Can I see every deal my agents are running?
Yes. Every agent’s transactions roll up into one board: what’s active, what’s closing this week, and what needs attention. You can spot a stalling deal without pinging anyone, and each deal still has its own cockpit and client portal underneath. A new listing one of your agents puts in the MLS shows up on its own, and when one goes under contract its deal moves with it, so you never have to ask about new business or wait for paperwork. Nothing about your team’s book lives in your head anymore.
How is a team account different from a brokerage account?
A team runs like its own business inside a brokerage. You get every agent’s deals on one screen, covering the whole pipeline, every deadline, and every client portal, while your brokerage keeps the compliance and the license. Every new listing on the MLS opens its own deal, and every teammate is a profile: what they are working on, what is waiting on them, and what closed with you. The brokerage stays in place, and you get the view of your bench it was never built to give you.
Does the brokerage still handle compliance?
Yes. The same file Ezra reads to build your team’s view also feeds your brokerage’s compliance review. You get the operational oversight, the brokerage keeps the audit and the permanent records. If your brokerage isn’t on Ratifyly, your team still runs on it; the compliance side just isn’t connected yet.
For brokerages
Whose rulebook it runs, and who clears the findings.
The questions a principal broker asks before moving a book of business. What the audit actually reads, whose rules it runs it against, what your agents have to change, and what is still on the shelf five years after a file closes.
How is this different from the compliance checklist software we already use?
Checklist tools confirm that a document was uploaded. Ezra reads what’s inside it (signatures, dates, amounts, contingency deadlines) and cross-checks it against the rest of the file, running your rulebook against every page of every version. It’s the difference between confirming the disclosure exists and confirming it was signed, dated correctly, and matches the contract. Your brokerage gets its own compliance workspace on the same live deals your agents run and your clients watch.
Does the AI approve or reject files on its own?
Not the compliance call, no. Ezra reads every page, surfaces findings by severity with the source one click away, and drafts the disposition, but a human on your team clears each finding. Plenty of the rest he does handle himself: the routine chases, the reminders, the coordinating around a date. Anything new that reaches a client, a lender or the other agent waits for your OK; reminders you have set run on their own. The determinations you answer for stay with you. You approve what counts. Nothing that carries consequence ships on the AI’s word alone. The audit trail records who cleared what and when, so you keep the receipts. Broker review becomes minutes of clearing findings instead of an afternoon of page-turning, without handing judgment to a machine.
Do my agents have to adopt new software or change how they work?
No. Agents email the paperwork to the deal address. That’s the whole workflow, and it works from their phone’s inbox. Ezra builds the deal, tracks the deadlines, and sends the reminders by email and by text. When a document is missing he asks the agent for it himself, with the reason attached, and escalates it back to you if it does not come. The workspace is there when they want it, in the browser or in Ratifyly for iPhone, but they never have to log in for the compliance side to work.
Will I see my agents’ new business without asking for it?
Yes. Every new listing one of your agents puts in the MLS opens its own deal in your portal, with the property facts pulled in, and the hour the MLS shows one Pending, its deal moves to under contract and the purchase agreement becomes required. You see new business and deals going under contract without asking your agents or waiting for them to submit paperwork. Ratifyly connects to your MLS: it is live today with the New River Valley and Roanoke Valley boards, with more boards being added.
What does onboarding look like for a brokerage?
We run the audit on one of your real, recent transaction files so you see what Ratifyly produces on your own paperwork, then set your workspace up with you: your rulebook, your agents, your records. There are no lengthy setup calls to rebuild templates from scratch. Request a walkthrough on the Getting started page, or email hello@ratifyly.com.
Can we keep our own forms library, e-signature tool, and rulebook?
Yes. Whatever produced the PDF, whether your forms platform or your e-signature tool, Ezra reads it, so there’s nothing to rip out. And every compliance rule is yours: turn a rule off, tighten another, or add your own. The rulebook Ezra audits against is the one you configure.
What happens to closed files and commission disbursement?
Closed transactions are retained and can’t be deleted from a live workspace, even after an agent leaves, so when a state board or E&O carrier asks, it’s a search rather than an archaeology project. On closing, Ratifyly can prepare the disbursement from the contract itself: the split math and the disbursement authorization generated from the actual file. Once you approve, you pay your agents right on the deal, from your brokerage’s own bank, and every payout is kept with the file.
Does Ratifyly help us recruit and keep agents?
Yes. Recruiting shows every agent and office on your MLS, with both sides of their production and each office’s share of the market, and every day it hands you a few agents worth a call, each with one plain reason from your own deals or the MLS. Ezra drafts the note from their real numbers, and you send it from your phone, in your voice. Price what a recruit would net on your real plan beside their current deal, and see what a counter costs you in company dollar. For the agents you already have, it shows the moments worth a personal note, like a first closing, hitting cap or ninety quiet days, each with a note drafted for you. Your team leaders get the same for their teams, and the market data is shown only to members of your MLS.
For buyers & sellers
What you get to see, and what stays yours.
You did not pick this software, your agent did. These answer what it shows you, what to do before you send money, how your information is handled, and where your paperwork lives once the deal is done.
What will I actually be able to see?
Every front of your deal at once rather than one after another: the contract and inspection, your loan, the title work, and closing day. Each one shows how many of its own steps are done, names the company holding it where there is one, and says when the next thing is due, or says plainly that it isn’t on the calendar yet. There’s also a card for what can still change, listing the windows still open on the deal and the date each one closes. It’s the first place a buyer or seller can watch the whole deal in one view instead of piecing it together from texts.
Do I have to download an app or set anything up?
No. Your real-estate agent turns the portal on for you. There’s nothing you have to install and nothing for your agent to learn beyond forwarding the paperwork they already handle. It works in your phone’s browser, and there’s an app with your agent’s name on it, if you’d like one. Ezra, the assistant on your transaction, answers your questions over text as well. If your agent hasn’t set it up, just send them the link and ask.
Do I keep access after my closing?
Yes. Your portal and your documents stay put after closing. If you bought, your portal becomes your Home File: every paper and record for the home in one place, ready to share. If you sold, your deal is right where you left it.
Is it safe to pay my earnest-money deposit through Ratifyly?
Your earnest money deposit goes to the party named in your contract, usually the closing office or a brokerage escrow account, by whatever method they accept: check, electronic transfer, or wire. Before you send anything, open your transaction and confirm the amount and the destination there. The same details are in plain sight for you, your agent, and the closing office, so everyone is checking one version of the truth. If a payment request arrives by email or text and it does not match what you see in the transaction, stop and call your agent first. Ezra never sends wire instructions and never confirms anyone else’s. Wires get verified by phone, every time, at a number you already had.
Is my personal and financial information safe?
Yes. Ratifyly deliberately collects the least data it needs (no Social Security numbers, credit reports, or bank-account numbers) and the AI that reads the paperwork does not train on your data. Everything is encrypted in transit and at rest, and your view is walled off from other people’s deals. You can read the full approach on the Security page.
Still have a question?
Send it over, or send us a recent transaction file and we'll show you exactly what Ratifyly makes of it.