FAQ
The plain answers, before you ever get on a call.
Grouped by the chair you sit in, because a principal broker and a first-time buyer are never asking the same thing. Pick yours, or read straight through.
General
What Ratifyly is, and what it is not.
Start here if you have never seen it. The category and who built it, what happens to your paperwork once you send it, which states are covered, and what it costs to get in.
See how it worksWhat exactly is Ratifyly?
Ratifyly is the agent’s system of record: it runs a real-estate transaction on one live timeline. You forward the paperwork by email and Ezra, Ratifyly’s AI coordinator, reads it, builds the deal, tracks every deadline across the contract, the loan, and the closing, and chases what has not come back. Three connected views sit on top of that timeline: a compliance workspace for brokerages, a coordinator workspace for agents, and a portal where buyers and sellers watch the whole thing move. It was built in-house by a licensed brokerage for its own agents first, and is now opening to other brokerages and agents.
How is this different from a closing portal like Qualia?
A closing portal shows the final stretch of the deal, roughly the last two weeks at the title office. Ratifyly shows the whole transaction, from the accepted offer forward: the contract deadlines, the loan milestones, and the closing, all on one timeline. Closing software starts where Ratifyly is already well underway. They solve different parts of the deal, and Ratifyly is the only place a client can watch all three lanes at once.
What is an “AI transaction coordinator”? Is that a real thing?
It’s the mechanical work of transaction coordination done by software. A TC opens the file, logs the dates, chases the deadlines, and keeps everyone updated. With Ratifyly you email in the contract the same way you’d send it to a TC, and Ezra does that same work: he reads the contract, builds the deal, tracks every date, chases what has not come back, and keeps each party updated. A human approves what counts. So one coordinator can carry more files, and an agent without a TC still gets full coverage. It’s a new category, so it’s normal not to have heard the term. The plain version: forward the paperwork, get back a fully tracked, fully audited deal.
Does the AI train on my contracts? Is my data secure?
No. Contracts are read by Anthropic’s Claude models through their commercial API, which under Anthropic’s terms does not use API data to train models. Your paperwork is processed, not harvested. Data is encrypted in transit and at rest, every account is walled off at the data layer, and Ratifyly deliberately takes in the least data the product needs (no SSNs, credit reports, or bank-account numbers). Full detail is on the Security page, and a written Security Overview is available at hello@ratifyly.com.
Which states does Ratifyly support?
Ratifyly is built to read each state’s actual contracts, disclosures, and deadline rules rather than a generic template. Virginia is the fully-live home state, contract coverage is built for 21 states and DC, and more are rolling out. The Coverage page lists exactly what’s covered today, with a page for each state.
What does Ratifyly cost?
Ratifyly is in invite-only early access, so we’re onboarding the first wave of brokerages and agents rather than publishing standard pricing yet. Reach out through the Get early access page and we’ll walk you through access and what pricing will look like for your situation.
Who is behind Ratifyly?
Ratifyly was built in-house by a licensed real-estate brokerage, for its own agents before opening to others. That means it’s held to the same compliance and fiduciary standards as the transactions it tracks. It was designed by people who close deals for a living.
For brokerages
Whose rulebook it runs, and who clears the findings.
The questions a principal broker asks before moving a book of business. What the audit actually reads, whose rules it runs it against, what your agents have to change, and what is still on the shelf five years after a file closes.
What a brokerage getsHow is this different from the compliance checklist software we already use?
Checklist tools confirm that a document was uploaded. Ezra reads what’s inside it (signatures, dates, amounts, contingency deadlines) and cross-checks it against the rest of the file, running your rulebook against every page of every version. It’s the difference between confirming the disclosure exists and confirming it was signed, dated correctly, and matches the contract.
Does the AI approve or reject files on its own?
Not the compliance call, no. Ezra reads every page, surfaces findings by severity with the source one click away, and drafts the disposition, but a human on your team clears each finding. Plenty of the rest he does handle himself: the routine chases, the reminders, the coordinating around a date. What stops at a person is what carries consequence: money, anything binding, anything reaching a cooperating agent or the other side, and the determinations you answer for. A human approves what counts. Nothing that carries consequence ships on the AI’s word alone. The audit trail records who cleared what and when, so you keep the receipts. Broker review becomes minutes of clearing findings instead of an afternoon of page-turning, without handing judgment to a machine.
Do my agents have to adopt new software or change how they work?
No. Agents email the paperwork to the deal address. That’s the whole workflow, and it works from their phone’s inbox. Ezra builds the deal, tracks the deadlines, and sends the reminders by email, and by text once your brokerage switches texting on. When a document is missing he asks the agent for it himself, with the reason attached, and escalates it back to you if it does not come. The workspace (and a native mobile app on the way) is there when they want it, but they never have to log in for the compliance side to work.
What does onboarding look like for a brokerage?
We run the audit on one of your real, recent transaction files so you see what Ratifyly produces on your own paperwork, then set your workspace up with you: your rulebook, your agents, your records. There are no lengthy setup calls to rebuild templates from scratch. Start at the Get early access page or email hello@ratifyly.com.
Can we keep our own forms library, e-signature tool, and rulebook?
Yes. Whatever produced the PDF, whether your forms platform or your e-signature tool, Ezra reads it, so there’s nothing to rip out. And every compliance rule is yours: turn a rule off, tighten another, or add your own. The rulebook Ezra audits against is the one you configure.
What happens to closed files and commission disbursement?
Closed transactions are retained and can’t be deleted from a live workspace, even after an agent leaves, so when a state board or E&O carrier asks, it’s a search rather than an archaeology project. On closing, Ratifyly can prepare the disbursement from the contract itself: the split math and the disbursement authorization generated from the actual file. Automated agent payments are rolling out now.
For teams
Your bench, your book, and the license above it.
A business inside a business, which is the whole reason these questions are their own group. What rolls up to you, what stays with the brokerage, and what your agents have to do differently, which is nothing.
What a team lead getsHow is a team account different from a brokerage account?
A team runs like its own business inside a brokerage. You get a command center over your agents’ deals, covering the whole pipeline, every deadline, and every client portal, while your brokerage stays the back office for compliance and payouts. The brokerage stays in place. You just get the oversight layer on top of your bench that the brokerage was never built to give you.
Can I see every deal my agents are running?
Yes. Every agent’s transactions roll up into one board: what’s active, what’s closing this week, and what needs attention. You can spot a stalling deal without pinging anyone, and each deal still has its own cockpit and client portal underneath. Nothing about your team’s book lives in your head anymore.
Do my agents have to work any differently?
No. They forward contracts and run their deals exactly the way they would solo: email-first, no login required. Their work simply also rolls up to you, so you get the visibility without adding a step to their day.
Does the brokerage still handle compliance?
Yes. The same file Ezra reads to build your team’s view also feeds your brokerage’s compliance review. You get the operational oversight, the brokerage keeps the audit and the permanent records. If your brokerage isn’t on Ratifyly, your team still runs on it; the compliance side just isn’t connected yet.
For agents
What changes on Monday, and what does not.
The short version is that your inbox is still the workflow. These cover the switch itself, the tools you keep, what happens when your brokerage is not on it yet, and what your clients get to watch.
What an agent getsHow is this different from a human TC or a tool like ListedKit?
Like an AI TC, you forward the contract and the deal builds itself, with deadlines read from the paperwork and reminders by email, and by text once your brokerage switches texting on. What’s different is the scope: Ezra tracks all three lanes (contract, loan, and closing), can pull your lender’s status onto the same timeline, and gives every client a live portal of their own, beyond the agent’s task list. And because it was built inside a brokerage, the same engine backs broker compliance, so your file comes out audit-ready. And if you already work with a human TC, Ratifyly gives them more capacity: more files per coordinator, not fewer coordinators.
Do I have to learn new software or change how I work?
No. Ratifyly works like an assistant, not an app. Forward the contract, the amendment, the inspection report the same way you’d send them to a TC, and reply to Ratifyly like you’d reply to your assistant. The cockpit is there when you want the full picture, but the inbox is enough. You never have to log in to keep a deal moving.
What does getting started actually look like?
Request early access on the Get early access page. Once you’re in, forward your next contract and it comes back as a built, tracked deal: deadlines on, reminders set, client portal ready. There are no setup calls and no templates to build before you can use it.
Do I have to switch my CRM, e-signature, or forms?
No. Ratifyly doesn’t replace your CRM or your e-signature tool; it handles the transaction-coordination and deadline side. Whatever produced the PDF, Ezra reads it, so Ratifyly slots in alongside the tools you already use rather than asking you to move off them.
What if my brokerage doesn’t use Ratifyly? Can I still use it?
Yes. When there’s no brokerage connected, Ratifyly acts as your own AI transaction coordinator: it builds the deal, tracks every deadline, sends the reminders, and gives your clients the portal. If your brokerage later comes on for compliance, the same deals feed that side too.
What do my clients see, and does it make me look good?
You invite your buyer or seller and they get their own portal: every front of the transaction at once, the contract and inspection, the loan, the title work, and closing day, each with its own count of what’s done and, where there is one, the name of the company holding it. It updates the moment the paperwork changes. They stop texting you “any updates?” because they can watch it move, and you can see when they’ve looked. It’s something no other agent in the deal can show.
For buyers & sellers
What you get to see, and what stays yours.
You did not pick this software, your agent did. These answer what it shows you, what to do before you send money, how your information is handled, and where your paperwork lives once the deal is done.
What a buyer or seller seesWhat will I actually be able to see?
Every front of your deal at once rather than one after another: the contract and inspection, your loan, the title work, and closing day. Each one shows how many of its own steps are done, names the company holding it where there is one, and says when the next thing is due, or says plainly that it isn’t on the calendar yet. There’s also a card for what can still change, listing the windows still open on the deal and the date each one closes. It’s the first place a buyer or seller can watch the whole deal in one view instead of piecing it together from texts.
Do I have to download an app or set anything up?
No. Your real-estate agent turns the portal on for you. There’s nothing for you to install and nothing for your agent to learn beyond forwarding the paperwork they already handle. It works on your phone’s browser today, and native iPhone and Android apps are on the way. Ezra, the assistant on your transaction, answers your questions over text as well, which your agent’s brokerage switches on. If your agent hasn’t set it up, just send them the link and ask.
Do I keep access after my closing?
Yes. Your portal and your documents stay put after closing; you keep access rather than losing the record the day the deal is done. It stays a place you can go back to for the paperwork from your transaction.
Is it safe to pay my earnest-money deposit through Ratifyly?
Your earnest money deposit goes to the party named in your contract, usually the closing office or a brokerage escrow account, by whatever method they accept: check, electronic transfer, or wire. Before you send anything, open your transaction and confirm the amount and the destination there. The same details are in plain sight for you, your agent, and the closing office, so everyone is checking one version of the truth. If a payment request arrives by email or text and it does not match what you see in the transaction, stop and call your agent first. Ezra never sends wire instructions and never confirms anyone else’s. Wires get verified by phone, every time, at a number you already had.
Is my personal and financial information safe?
Yes. Ratifyly deliberately collects the least data it needs (no Social Security numbers, credit reports, or bank-account numbers) and the AI that reads the paperwork does not train on your data. Everything is encrypted in transit and at rest, and your view is walled off from other people’s deals. You can read the full approach on the Security page.
These answers track what ships today. Where something is rolling out rather than live, the answer says so, and where a channel gets switched on brokerage by brokerage, it says that too.
Still have a question?
Send it over, or send us a recent transaction file and we'll show you exactly what Ratifyly makes of it.